"Called them to fix a dryer vent duct that had come apart. They partially fixed the duct, but it was not correct. The duct was cut too short and was not fully engaged into the roof vent allowing the dryer air to partially escape into my attic. I called and left a message for boss and also sent an email with a photo of the completed work at the receptionists request. 2 weeks later I have not received a response. Very disappointing! Update on 12-16-20: They came out and fixed the vent correctly. They even offered a refund (I won't say how much), but I declined. I wasn't looking for a free repair, only a quality repair. They fixed it right and iI am pleased with the work. I changed the review based on the final result, which is a 5. Thanks BPH&E!"